Housekeeping Associates respects your privacy. All personal information you share with Housekeeping Associates will be kept in the strictest confidence.

Personal information you provide to us will only be used by Housekeeping Associates, and will never be sold or given to third parties for any purpose without your consent. We are strongly committed to protecting your privacy and have taken steps to protect information you share with us. For example, we use SSL encryption to safeguard your credit card data when used in E-commerce transactions.

Our Commitment

We are committed to protecting the privacy of our users. We want to provide a safe and secure user experience. We will use our best efforts to ensure that the information submitted to us remain private, and is used only for the purposes set forth herein.

Privacy Scope

This privacy policy covers Housekeeping Associates’ treatment of personally identifiable information that is collected when you are on the Housekeeping Associates website, and when you use Housekeeping Associates services. This policy also covers our treatment of any personally identifiable information that our business partners share with us.

Information Collected

When you sign up as a client/potential client of Housekeeping Associates, you are asked for some personal information: name, email address, phone numbers, address, home information such as square footage and pets, and credit card information. We use ServiceCEO to input our client’s information. For information about ServiceCEO’s privacy policy click here.Our website also automatically receives and records information on our server logs from your browser, including your IP address, browser type and Housekeeping Associates cookie information. Housekeeping Associates uses this information to personalize the content you see, to fulfill your service requests, to inform you of updates to our services, and to alert you to products and services we believe may be of interest to you.

Visitor Information

We gather information about all users collectively, such as what areas users visits most frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is the most beneficial for our users and how we can continually create a better overall user experience. We may share this information with our partners, but only in the aggregate, so that they may also understand how our visitors use our website.

Specific Information

We must collect your personal information in order to do business with you. We also require that we have every client’s credit card number on file for payment.

Personal information collected are used solely by Housekeeping Associates and are never sold or given to third parties for any purpose without your explicit consent.

We also provide you with the opportunity to opt-opt out of several types of communications at the time of registration. If you choose to receive these types of communications at the time of registration, but later decide you no longer want to receive them, simply change your preferences on your account setting or communicate your preferences to us via email.

General Disclosure Information

Except as described in this privacy policy, we do not disclose information about your individual visits to Housekeeping Associates, or personal information you provide, such as your name, address, email, phone number, credit card number, etc., to any third parties, except when we believe it is required by law or to protect Housekeeping Associates, our users or others. However, we record and share aggregate information with our partners at Constant Contact. For information about Constant Contact’s privacy policy click here.

We employ other companies and individuals to perform functions on our behalf. Examples may include hosting our web servers, analyzing data, providing marketing services, processing credit card payments, and other services. These companies may have access to your personal information as necessary to perform their functions, but they may not share that information with any third party.

Disclosure for Accounts Payable or Collections

It is your duty to make sure that your keep your account(s) in good standing with us.  If you have an outstanding balance, or if you dispute you payment to us with your credit card or financial institution for any reason, please note that all information collected from your activity on our website may be disclosed to the bank and/or collections agency we work with for the purposes of establishing proof of user’s identify, proof of use, proof that service was provided, and / or collecting any outstanding debt owed to us.

Updating Account Information

Housekeeping Associates allows you to change your personal information at any time. To do so, call or email your local office and update your information.

Online Transactions

When you place an order online, your personal details and credit card information are encrypted using SSL encryption technology before being sent over the Internet. Although we cannot guarantee encryption or the privacy of your personal details, SSL makes it very difficult for your information to be stolen or intercepted while being transferred.

Our credit card transactions are processed by XChargeAll information sent to XCharge is in the secure SSL environment, which will protect it against disclosure to third parties. When we receive your order, it is on an SSL server. For XCharge`s’ privacy statement, please click here.

Cookies?

To enhance your experience at Housekeeping Associates, we use a feature on your Internet browser called a ‘cookie’. Cookies are small files that your web browser places on your computer’s hard drive. We use cookies for remembering user preferences, user sessions, tracking visits to understand visitor behavior, and planning for increased loads. Because of our use of cookies, we can deliver a faster service and a more personalized website experience. You have the option of setting your browser to reject cookies. However, doing so will hinder parts of our website, such as the location-based homepages we offer.

Privacy Policy Changes

If we decide to change our privacy policy, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If at any time you have questions or concerns about our privacy policy, please feel free to email us.

Housekeeping Associates uses reasonable precautions to keep personal information disclosed to us secure. However, we are not responsible for any breach of security. This privacy policy is not intended to, and does not, create any contractual or other legal rights in or on behalf of any party.