Social Buying Network

Congratulations on purchasing a wonderful discount through a Social Buying network. Below are some important points to remember.

We have a limited service area. Please check the Service Area page to be sure the home you want cleaned is in this service area before purchasing. If you have purchased the offer and are NOT in the service area, please contact whomever you purchased your voucher through.

Offer Value

This offer is valid for a specific amount of time for BASIC CLEANING SERVICES. Our crews work in teams so each member’s work is accounted for individually. If you purchased three hours of cleaning, that is equivalent to 2 housekeepers for 1.5 hours or 3 housekeepers for 1 hour.

Additional time may be purchased at the time you make your appointment at our standard rate of $65 per hour. A valid credit card will be required for additional time.

To make the most of your cleaning time, it is very helpful to have a list prioritizing what areas you would like cleaned 1st, 2nd, 3rd, etc. See our detailed descriptions of Basic Cleaning services on our website.

This offer cannot be used or combined with any other offer or promotion. This promotion cannot be used for current or past jobs. If you are a current client, you may use this offer for a SPECIAL CLEANING or other services we offer.

What is Included

The offer purchased is for a specific amount of time. It is not valid for an entire house, deep cleaning, or special cleaning requests. We will use your products, so please have them available or leave a note as to where they are located. If you prefer we use our products, there is an additional $10 charge. Please inform us at the time you schedule your appointment if we will need to bring our own supplies.

Each voucher must be used at one time and at one location. If you purchased a voucher as a gift, please have the recipient contact us directly to schedule their cleaning.

Kitchen appliance cleaning cannot be accommodated during the voucher cleaning unless additional time is purchased. We will gladly clean appliances on subsequent cleaning visits with an extra $25 charge per appliance.

We do not declutter. We are unable to provide comprehensive and thorough cleaning if are not able to get to the surfaces needed to be cleaned. Please have reasonable expectations for what can be cleaned by three people in one hour. We will send out staff members who are trained and experienced in house cleaning. They will work quickly and thoroughly to do the best job in the time frame provided. If you have specific requests or instructions, please let the crew know upon arrival.

Making Your Appointment

To help us schedule your cleaning, please call the office nearest your home. If you have a preference as to what day or week you would like your cleaning, please let us know. We will do our best to accommodate your request, however appointments will be scheduled based on a first-come, first- served, location, and availability of crews in your area. If you intend to use your cleaning for a specific calendar event, please schedule as far in advance as possible to insure availability.

Our crews leave the office at 9 am and clean no later than 5 pm. The first cleaning of the day is generally reserved for current clients.

Please remember, coupons have expiration dates.

Cancellations & Rescheduling

You MUST provide at least 48 hours notice if you need to reschedule your appointment. Cancellations less with than 48 hours notice will forfeit the voucher. If we are unable to gain access to your home at the time of cleaning or are turned away, the voucher is forfeited. Your rescheduled appointment will be based on crew availability within our standard scheduling process.

Tipping

New and existing clients often ask whether or not it is appropriate and/or acceptable for them to tip our staff. Tipping is not required, although it is greatly appreciated. The amount of tip, if you choose to leave one, is completely up to you and is very much appreciated by our staff.

Our Goal

We are very happy to offer our cleaning services through Social Buying Networks in the hopes of gaining new customers. We have been locally owned and operated since 1990 and have many long-time, happy customers. We pride ourselves on excellence because you deserve the best!   Our comprehensive cleaning services can be tailored to meet your needs. Our staff is highly trained, professional, dependable and courteous and we are fully insured and bonded. Please review our website for more information about Housekeeping Associates and the additional services we offer.

Your Satisfaction Is Guaranteed!