FAQs

Life is too short to spend your valuable and limited free time cleaning. Let Housekeeping Associates reduce the stress level in your life by eliminating cleaning from your “to do list” forever. You can trust Housekeeping Associates to take a personal interest in delivering the best and most detailed cleaning service possible. Our staff is easy to communicate with and they take personal pride in their work. Your satisfaction is our goal. Housekeeping Associates takes every possible precaution in hiring the most qualified and trustworthy individuals. All Housekeeping Associates employees are bonded and insured and have been thoroughly background checked.

Yes. We have built our business and reputation by providing our clients with the best possible cleaning service available anywhere. For this reason, we offer you the following guarantee (must be notified within 48 hours of service):

“If you are not 100% satisfied with our services for any reason, we will come back to your home and re-clean to your complete satisfaction”

No, Housekeeping Associates is an independent local company founded in 1990.

No. We will have you sign a Service Agreement at the time of your complimentary in-home estimate to acknowledge that you have received your information in writing. There is no term to this agreement; you may cancel at any time.

Our goal is to provide customized and sanitary service. We use the supplies you prefer so that you know exactly what is being used in your home. We also use your equipment so that you have peace of mind in knowing that your equipment has not been in other client’s homes, ensuring no cross-contamination occurs in case of allergies or bedbugs, for example.

Normally, teams of two uniformed cleaning professionals will arrive to clean your home. On occasion, a crew of three may be sent if the situation warrants it. We make every effort to send the same team to your home for every cleaning taking into account any illness or vacation. We understand and appreciate your concern in having the same individuals cleaning your home on a consistent basis.

There are several ways in which we monitor quality. We have a quality assurance manager who is in the field on a daily basis checking the quality of work our teams are providing. In addition, our company policy dictates that our staff checks each other’s work before leaving the home. We will also send out an annual survey to every client and perform random telephone quality checks to be sure our service is satisfactory. Quality is our number one priority and we want our clients to be completely satisfied.

Clients have several options available to them, but providing access instructions that you are comfortable with is our main concern. If a customer chooses to provide us with a key for entry, please be assured we take every precaution to ensure a client’s safety. Client keys are stored in a lockbox at our office and are marked with a code that keeps the client’s privacy and security as the number one concern. Our management staff are the only ones who have access to which keys belong to which client. If you are not comfortable with providing a key, you also have the option of providing a garage code, a location for a hidden key or whatever method you are most comfortable with.

We love pets! We understand that pets are like children. We always want to know their names and if it is okay to give them treats. If you do have an aggressive pet, we ask that they are secured during the cleaning day.

Our employees are not allowed to climb any higher than a 2-step stool, move furniture that contains electronics or lift any objects over 20 pounds. They also do not prepare meals, do laundry, or provide any pet or children related services.

We begin your service with an initial “detailed cleaning” of your home. This first clean is similar to a ‘spring cleaning’. There is a variety of first time tasks performed during this clean that requires extra time and effort. There is a big difference between “old dirt” and “new dirt”. It is not uncommon for us to spend two to four times longer at an initial clean than we will spend at your regular, recurring clean.

We will contact you approximately two weeks before a holiday to arrange for an alternate day. The holidays we observe are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Tipping is neither required nor expected, but always appreciated. It will be shared equally by your cleaning team. An occasional note or a telephone call to the office when the team really impresses you will mean a lot.

No, this is a major problem in our industry. A great deal of time and resources is put into hiring and training our staff. Our Service Agreement states that you agree not to hire any past or present Housekeeping Associates employee for a period of not less than 2 years from the date the employee last worked for Housekeeping Associates.

When it comes to your housekeeping payment is due at time of service. Clients have the option of payment by credit card (Visa, MasterCard, Discover) or check. If you choose to pay by credit card, please know a 3% surcharge will be added.

ARCSI Residential Cleaning Seal of Excellence
Housekeeping Associates: Cleaning for a Reason
Greater Brighton Area Chamber of Commerce Member
Michigan Chamber of Commerce Member
Association of Residential Cleaning Services International - Accreditation